Frequently Asked Questions
Everything you need to know about our lavender-infused apothecary and farm shop products.
What makes Los Poblanos lavender products unique?
Our products are handcrafted in small batches using essential oil distilled from lavender grown on our historic organic farm in New Mexico. We prioritize high-quality, natural ingredients that reflect our botanical heritage.
Do you offer international shipping?
Currently, we ship our farm shop products within the United States and Canada. Shipping rates and delivery times vary based on the destination and weight of the order.
What is your return policy for beauty and apothecary items?
Due to the artisanal nature of our products, we can only accept returns on unopened and unused items within 30 days of purchase. Please contact our customer service team to initiate a return.
Are your skincare products tested on animals?
No, Los Poblanos is committed to ethical practices. None of our apothecary or beauty products are tested on animals.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Are your products safe for sensitive skin?
While our products are made with natural ingredients and pure essential oils, we recommend reviewing the full ingredient list on each product page and performing a patch test if you have specific sensitivities.